IBPS CSA XVI 2026 – Prelims Call Letter Released
IBPS CSA XVI 2026 Prelims Call Letter Released — Exam on 10 & 11 October
The IBPS CRP CSA-XVI Preliminary Examination Call Letter was released on 1 October 2026. Candidates appearing for the Customer Service Associate Preliminary Examination scheduled for 10 and 11 October 2026 can download the call letter from the official IBPS portal.
The Institute of Banking Personnel Selection (IBPS) conducts the Common Recruitment Process for Customer Service Associates in participating Public Sector Banks. The 2026 recruitment is being conducted under CRP CSA-XVI. IBPS published the Preliminary Examination call letter on 1 October 2026, and the latest vacancy update dated 29 September 2026 reports 11,663 vacancies.
Candidates are selected through an Online Preliminary Examination followed by an Online Main Examination. There is no interview for the CSA post. Final merit and provisional allotment are primarily based on the Main Examination, subject to eligibility, document verification and local-language requirements.
IBPS CSA-XVI 2026: Key Highlights
| Recruiting Organisation | Institute of Banking Personnel Selection (IBPS) |
|---|---|
| Recruitment Name | Common Recruitment Process for Customer Service Associates |
| Recruitment Cycle | CRP CSA-XVI |
| Post Name | Customer Service Associate (CSA), formerly IBPS Clerk |
| Vacancy Cycle | 2027–28 |
| Total Indicative Vacancies | 11,663 |
| Application Mode | Online only |
| Exam Mode | Online Computer-Based Examination |
| Selection Stages | Preliminary Examination and Main Examination |
| Interview | No interview |
| Educational Qualification | Bachelor’s degree in any discipline from a recognised university or equivalent qualification |
| Age Limit | 20 to 28 years as on 1 August 2026, subject to category relaxation |
| Official Website | www.ibps.in |
IBPS CSA-XVI 2026 Important Dates
| Activity | Official / Tentative Schedule |
|---|---|
| Detailed Notification Release | 1 August 2026 |
| Online Registration Begins | 1 August 2026 |
| Last Date for Online Registration | 28 August 2026 |
| Last Date to Edit Application Details | 28 August 2026 |
| Online Fee Payment | 1 August to 28 August 2026 |
| Last Date to Print Application | 23 September 2026 |
| Preliminary Examination | 10 and 11 October 2026 |
| Main Examination | 27 December 2026 |
| Prelims Call Letter Released | 1 October 2026 |
| Call Letter Download Closes | 11 October 2026 |
| Provisional Allotment | To be announced after completion of the selection process |
IBPS Clerk / CSA Vacancy 2026
IBPS initially announced indicative vacancies and later published an updated vacancy annexure on 29 September 2026. The latest reported total is 11,663 vacancies. Vacancies are distributed State/UT-wise, category-wise and bank-wise. The numbers may be revised by participating banks during the recruitment process.
| Category | Indicative Vacancies |
|---|---|
| Scheduled Caste (SC) | 1,910 |
| Scheduled Tribe (ST) | 942 |
| Other Backward Classes – Non-Creamy Layer (OBC-NCL) | 2,815 |
| Economically Weaker Section (EWS) | 996 |
| Unreserved (UR) | 4,740 |
| Total | 11,663 |
Participating Public Sector Banks
| S. No. | Participating Bank |
|---|---|
| 1 | Bank of Baroda |
| 2 | Bank of India |
| 3 | Bank of Maharashtra |
| 4 | Canara Bank |
| 5 | Central Bank of India |
| 6 | Indian Bank |
| 7 | Indian Overseas Bank |
| 8 | Punjab National Bank |
| 9 | Punjab & Sind Bank |
| 10 | UCO Bank |
| 11 | Union Bank of India |
IBPS CSA-XVI Eligibility Criteria
- Educational qualification: A bachelor’s degree in any discipline from a university recognised by the Government of India, or an equivalent qualification recognised by the Central Government.
- Result date: The candidate must possess valid proof of graduation and fulfil the qualification requirement by the closing date specified in the notification.
- Nationality: Candidates must satisfy the nationality or citizenship conditions stated in the official notification.
- State/UT choice: Candidates should apply for only one State or Union Territory.
- Percentage: Graduation percentage should be entered according to the university’s official conversion rules where CGPA or OGPA is awarded.
- Credit history: A healthy credit history may be required at the time of joining according to the allotted bank’s policy. This is not a pre-condition for submitting the application.
Age Limit and Relaxation
The prescribed age is calculated as on 1 August 2026.
| Minimum Age | 20 years |
|---|---|
| Maximum Age | 28 years |
| Eligible Date of Birth Range | Born not earlier than 2 August 1998 and not later than 1 August 2006, both dates inclusive |
Upper-Age Relaxation
| Category | Permissible Relaxation |
|---|---|
| Scheduled Caste / Scheduled Tribe | 5 years |
| Other Backward Classes – Non-Creamy Layer | 3 years |
| Persons with Benchmark Disabilities | 10 years |
| Ex-Servicemen / Disabled Ex-Servicemen | As prescribed in the official notification |
| Widows, divorced women and women legally separated from their husbands who have not remarried | Up to the prescribed category-wise maximum age under IBPS rules |
| Persons affected by the 1984 riots | 5 years |
Local Language and Computer Knowledge
Local-Language Proficiency
Candidates should be able to read, write, speak and understand the specified local language of the State or Union Territory for which they apply. A Local Language Proficiency Test may be conducted when required.
Language-Test Exemption
Candidates who studied the specified local language in Class 10 or Class 12 and can produce valid proof may be exempted according to the participating bank’s rules.
Computer Literacy
Operating and working knowledge of computer systems is mandatory. Candidates should possess an appropriate certificate, diploma or degree, or should have studied computer or information technology as a subject.
Exam Medium
English Language is conducted in English. Other tests are generally available in English, Hindi and applicable regional languages as notified for the selected State/UT.
IBPS CSA-XVI Application Fee
| Candidate Category | Application Fee / Intimation Charges |
|---|---|
| SC, ST, PwBD, ESM and DESM candidates | ₹175, inclusive of GST |
| All other candidates | ₹850, inclusive of GST |
Bank transaction charges for online payment, wherever applicable, must be borne by the candidate. The fee is payable online during the notified registration period.
IBPS CSA Selection Process
1. Preliminary Examination
The first-stage online examination is qualifying in nature and is used to shortlist candidates for the Main Examination.
2. Main Examination
The Main Examination carries 200 marks. Main-exam performance is used for final merit and provisional allotment, subject to official cut-offs and eligibility.
3. Document Verification
Shortlisted candidates must produce original educational, identity, category, age, language and other applicable certificates.
4. Local Language & Joining Formalities
Candidates must satisfy the local-language and joining requirements of the allotted participating bank. There is no interview for the CSA post.
IBPS CSA-XVI Preliminary Exam Pattern
| Test | Questions | Maximum Marks | Sectional Time |
|---|---|---|---|
| English Language | 30 | 30 | 20 minutes |
| Numerical Ability | 35 | 35 | 20 minutes |
| Reasoning Ability | 35 | 35 | 20 minutes |
| Total | 100 | 100 | 60 minutes |
IBPS CSA-XVI Main Exam Pattern
| Test | Questions | Maximum Marks | Sectional Time |
|---|---|---|---|
| General / Financial Awareness | 40 | 50 | 20 minutes |
| General English | 40 | 40 | 35 minutes |
| Reasoning Ability | 40 | 60 | 35 minutes |
| Quantitative Aptitude | 35 | 50 | 30 minutes |
| Total | 155 | 200 | 120 minutes |
IBPS CSA-XVI 2026 Syllabus
IBPS does not always provide a chapter-by-chapter syllabus. The following preparation areas are based on the notified test sections and the established pattern of IBPS CSA examinations.
| Section | Important Preparation Topics |
|---|---|
| English Language / General English | Reading Comprehension, Cloze Test, Error Detection, Sentence Improvement, Fillers, Para Jumbles, Phrase Replacement, Word Usage, Vocabulary, Synonyms, Antonyms and Grammar. |
| Numerical Ability / Quantitative Aptitude | Simplification, Approximation, Number Series, Quadratic Equations, Data Interpretation, Percentage, Ratio, Average, Profit and Loss, Simple and Compound Interest, Time and Work, Pipes and Cisterns, Time-Speed-Distance, Boats, Mixtures, Partnership, Ages and Mensuration. |
| Reasoning Ability | Puzzles, Seating Arrangements, Syllogism, Inequality, Coding-Decoding, Blood Relations, Direction Sense, Ranking, Order, Alphanumeric Series, Input-Output, Data Sufficiency and Logical Reasoning. |
| General / Financial Awareness | Banking Awareness, RBI, Monetary Policy, Financial Institutions, Banking Terms, Digital Banking, Government Financial Schemes, Current Affairs, National and International Events, Static Banking Awareness and Important Appointments. |
How to Apply for IBPS CSA-XVI 2026
1. Open the Official Portal
Visit the IBPS website and open the CRP CSA-XVI application link, or use the official registration button provided at the top of this page.
2. New Registration
Enter basic personal and contact information to generate the provisional registration number and password.
3. Complete the Form
Fill in personal, educational, category, State/UT, local-language and other required details accurately.
4. Upload Documents
Upload the photograph, signature, left-thumb impression, handwritten declaration and other prescribed certificates in the required format.
5. Preview and Verify
Check spelling, date of birth, category, State/UT, qualification, language and all uploaded documents before final submission.
6. Pay and Submit
Pay the applicable fee online, complete final submission and save the application form and e-receipt for future reference.
Documents Required for Online Application
- Recent passport-size photograph.
- Scanned signature.
- Left-thumb impression.
- Handwritten declaration in the wording and format prescribed by IBPS.
- Live photograph captured through webcam or mobile phone, where required.
- Class 10 or equivalent certificate for proof of date of birth and other notified purposes.
- Graduation details and valid proof of qualification.
- Category, disability, ex-serviceman, scribe or other applicable certificate.
- Valid mobile number and email address active throughout the recruitment process.
IBPS Customer Service Associate Salary
| Starting Basic Pay | ₹24,050 per month |
|---|---|
| Maximum Basic Pay in Scale | ₹64,480 per month |
| Official Pay Scale | ₹24,050–1,340/3–28,070–1,650/3–33,020–2,000/4–41,020–2,340/7–57,400–4,400/1–61,800–2,680/1–64,480 |
| Allowances | Dearness allowance, house-rent allowance, special allowance, transport and other benefits as applicable under the allotted bank’s rules |
| Posting | Generally within the State/UT for which the candidate is selected, subject to the participating bank’s service and transfer policies |
Major Job Responsibilities
- Customer service and branch-desk assistance.
- Account-opening and KYC-related support.
- Cash, deposit, withdrawal and payment-related work as assigned.
- Cheque, clearing, remittance and transaction support.
- Data entry, record maintenance and document verification.
- Digital-banking assistance and customer grievance support.
- Cross-selling eligible banking products according to bank policy.
Admit Card, Result and Provisional Allotment
Prelims Admit Card
Eligible applicants can download the call letter from the IBPS website using their registration number and password or date of birth after IBPS activates the link.
Prelims Result
Candidates who meet the required sectional and overall standards will be shortlisted for the Main Examination.
Main Exam Result
Main-exam scores are used for State/UT-wise merit, subject to cut-offs, eligibility and the official normalisation and allotment process.
Provisional Allotment
Allotment depends on merit-cum-preference, reported vacancies, reservation rules, State/UT choice and administrative requirements of participating banks.
IBPS Clerk / CSA 2026 Frequently Asked Questions
What is the latest IBPS CSA XVI update?
The latest major update is the release of the Online Preliminary Examination Call Letter on 1 October 2026 for CRP CSA-XVI.
How many vacancies are available?
The updated vacancy annexure dated 29 September 2026 reports 11,663 vacancies. Vacancy figures remain subject to official IBPS updates.
When can I download the Prelims call letter?
The official call-letter download window is 1 October to 11 October 2026.
What is the required qualification?
A bachelor’s degree in any discipline from a recognised university or an equivalent recognised qualification is required.
What is the age limit?
The general age limit is 20 to 28 years as on 1 August 2026. Category-wise relaxation applies under the notification.
When will the examinations be held?
The Preliminary Examination is scheduled for 10 and 11 October 2026, and the Main Examination for 27 December 2026.
Is there an interview?
No. The recruitment process does not include an interview for the Customer Service Associate post.
Can a candidate apply for more than one State?
Candidates should apply for vacancies in only one State or Union Territory and meet the applicable local-language condition.
